JACOL ARTS AND CRAFTS RETURNS POLICY

Cancellation
Jacol Arts and Crafts, (Throughout this page, the terms “we,” “us” and “our” refer to Jacol Arts and Crafts) accept order cancellations before the product is produced or shipped. If your order is cancelled, before it is shipped then you will get a full refund.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days of the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

If the consumer causes the return, consumer should be responsible for the shipping fee. The specific fee should be based on the express company chosen.

If the goods received are damaged or incorrect due to our reasons, the consumer will not bear the shipping fee for returning these items.

If you receive damaged or incorrect goods due to our error, please contact our customer service team to arrange a return or exchange at no additional shipping cost.

Return address

Please contact customer service at info@jacolartsandcrafts.com to obtain the return address.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If the return is approved, then a refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund within 7 days, first contact your bank, as it may take some time before your refund is officially posted on the account. If you’ve done all of this and you still have not received your refund, please contact us at info@jacolartsandcrafts.com